1. Order Cancellation:
• You may cancel your order within 48 hours of placing it, provided that the order has not been processed or shipped. Once the order has been processed or shipped, it cannot be canceled.
• To cancel your order, please contact our customer support team at [insert email/contact information] with your order details.
• If your order is successfully canceled, you will receive a confirmation email, and a full refund will be processed to your original payment method.
2. Refund Policy:
At Bright Your Face, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, our refund policy is as follows:
Eligibility for Refunds:
• To be eligible for a refund, the product must be unused, unopened, and in its original packaging. You must return the product within 7 days of receiving it.
• Certain types of goods (such as perishable items, personal care items, or custom-made products) may not be eligible for returns. Please check the product listing for details.
• Proof of purchase (e.g., order number or receipt) is required to process any refund request.
Refund Process:
• Once we receive your returned product, we will inspect it and notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
3. Return Shipping Costs:
• Customers are responsible for covering the shipping costs associated with returning an item unless the return is due to a product defect or an error on our part.
• We recommend using a trackable shipping method when returning items, as we cannot guarantee that we will receive your returned item.
4. Non-Refundable Items:
Certain items are not eligible for refunds, including:
• Gift cards
• Downloadable software products
• Health and personal care items (for hygiene reasons)
• Products marked as “Final Sale” or “Non-returnable”
5. Damaged or Defective Products:
• If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will provide a replacement or issue a refund at no additional cost to you.
• Please provide detailed information, including photos of the damaged item and your order number, when contacting our support team.
6. Late or Missing Refunds:
• If you haven’t received a refund yet, please first check your bank account or credit card statement. It may take some time before the refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [insert email/contact information], and we will assist you.
7. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [insert contact information].
8. Changes to this Policy:
We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of this policy.
9. Contact Information:
If you have any questions or need assistance with cancellations, refunds, or returns, please reach out to us:
• Email: [insert email]
• Phone: [insert phone number]
• Address: [insert business address]