1. General Information:
At Bright Your Face, we aim to provide you with the best shopping experience, which includes timely and secure delivery of your orders. This Shipping Policy explains how we process and ship your orders.
2. Processing Time:
• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
• In rare cases, processing times may be longer due to unforeseen circumstances, in which case you will be notified by email.
3. Shipping Rates and Delivery Times:
We offer a variety of shipping options. The shipping rates for your order will be calculated and displayed at checkout based on your location and selected shipping method.
• Standard Shipping (Estimated Delivery Time: 3-7 business days)
• Express Shipping (Estimated Delivery Time: 1-3 business days)
• International Shipping (Varies based on destination country)
Please note: Delivery times may vary depending on your location and external factors beyond our control, such as postal service delays, holidays, or customs clearance.
4. Free Shipping:
We offer free standard shipping on orders above ₹[insert threshold amount] for domestic deliveries. For international orders, shipping fees will be calculated at checkout.
5. International Shipping:
We currently ship internationally to selected countries. International shipping rates and delivery times will vary depending on the destination country and the size of your order.
Please note:
• Import duties, taxes, and customs charges may be applicable to international shipments. These charges are the responsibility of the customer and will vary by country.
• We recommend contacting your local customs office for more information on potential charges before placing an order.
6. Shipment Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your shipment through our website or via the courier’s website.
7. Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact us at [insert email/contact information] as soon as possible. Orders can only be modified or canceled before they have been processed for shipment.
8. Shipping Restrictions:
• We do not ship to P.O. Boxes or military addresses (APO/FPO).
• Some products may be subject to shipping restrictions due to size, weight, or destination country regulations.
9. Lost or Damaged Shipments:
If your order is lost or damaged during shipment, please contact us at [insert contact information] with your order number and details of the issue. We will work with the shipping carrier to resolve the matter as quickly as possible.
10. Delayed Shipments:
If there are any delays in processing or shipping your order, we will notify you via email. While we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as natural disasters or shipping carrier issues.
11. Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at:
• Email: [insert email]
• Phone: [insert phone number]
• Address: [insert business address]